Employee Experience Design: How to Co-create Work Where People and Organizations Thrive

How to harness Employee Experience Design to attract and retain the best talent

In Employee Experience Design: How to Co-create Work Where People and Organizations Thrive, three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on meaningful employee experiences.

Many leading organizations worldwide have successfully implemented Employee Experience Design, but until now, there has been no comprehensive book that outlines exactly how to do it. Employee Experience Design delivers a proven, step-by-step method that leads to more engaged and productive employees, which in turn leads to superior organizational performance.

With inspiring stories from leading brands like Airbnb, Patagonia, and many others, this book addresses challenges businesses face, such as:

• We all know that the world of work is continuously evolving and unpredictable. Many leaders are not sure how to make changes to address new, unexpected challenges. Employee Experience Design is a system leaders can use to meet those challenges.
• Employee Experience Design is much more than a rebrand of traditional HR practices. It’s a shift in mindset that HR and the organization can use to navigate highly competitive markets and ones with thin profit margins.
• Many organizations are drowning in policies and initiatives. Employee Experience Design is a way to reduce that burden while delivering better results both for employees and for the bottom line.

Employee Experience Design is a timely and practical guide for business leaders, executives, and managers who want to recruit the best talent, engage and retain those people, and deliver impressive business results.

DEAN E. CARTER has over two decades of experience as an executive officer for renowned and Fortune50 companies such as Patagonia and Sears, as well as a board director for private and publicly traded companies. His views on employee experience and future of work are frequently featured in global publications, podcasts, corporate events, and mainstage keynotes.

SAMANTHA GADD is a globally recognised pioneer in Employee Experience Design. As Founder of Humankind, New Zealand’s leading people and performance consultancy, and Excellent, a global EX Design certification, she has helped hundreds of organisations design work-places where people and businesses thrive. Samantha led the creation of the global EX Manifesto and continues to champion human-centred design as a strategic lever for performance.

MARK LEVY is the pioneer of the shift from HR to Employee Experience, which he and his team designed at Airbnb. Mark’s career includes previous leadership roles at Best Buy, Levi Strauss & Co., and Gap Inc. Mark is an EX Advisor and Public Speaker.