Employee Experience Management: The New Normal

This book integrates people management trends, practices, concepts, and principles through an experienced lens, with theoretical and practical aspects of managing the employee experience (EX) in the workplace. It brings a fresh perspective on managing employees with relevant case-lets, snippets, exercises, fireside chats with industry experts,
and self-assessment tools, all set in varying contexts.

This volume is meticulously designed through an input–output approach, addressing the methodological process of managing EX. This diverse content reflects the multifaceted challenges encountered in real-world scenarios. Adopting a simple, engaging conversational tone, it makes even the most complex topics accessible to readers, especially those with little to no background in people management. The book acts as a bridge, connecting theoretical knowledge with practical application, thereby equipping future leaders with the necessary skills to excel in the dynamic landscape of
employee experience management.

This volume would be an indispensable resource for students, researchers, practitioners, and teachers specializing in employee engagement, talent management, human resource management, organizational behavior, and general management. Its comprehensive approach not only educates but also prepares readers for real-world challenges, making it an essential tool for aspiring business managers and corporate leaders.

Shikha Bhardwaj is Professor of Organizational Behavior and Human Resource Management at the Indian Institute of Management Sambalpur and serves as an associate editor of the Journal of Managerial Psychology (ABDC–B). She holds a PhD in management, an MSc in industrial psychology, and a PGDM in HR, with over 20 years of experience in teaching, research, training, and consultancy. Her research examines people–strategy–organization linkages, with a focus on technology, policy, and geopolitical influences in emerging economies. She has published in leading journals including Journal of Business Research, Technovation, and Technology Forecasting and Social Change and is a recipient of the Chief of Army Staff Commendation Card.

Shivani Sharma is Assistant Professor of Communication at the Indian Institute of Management (IIM) Indore. Holding a PhD from the Indian Institute of Technology (IIT) Gandhinagar, she brings extensive experience in both research and teaching. Her research spans organizational communication, sustainability communication, and diversity and inclusion, specifically focusing on how meaning-making, narratives, and communication practices shape contemporary organizations. She has published in reputable international journals and edited volumes.