Neuware - Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

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Bibliographic Details

Title: Employee Management and Customer Service in the Retail Industry
Publisher: John Wiley & Sons Aug 2005
Publication Date: 2005
Language: English
ISBN 10: 047172324X
ISBN 13: 9780471723240
Binding: Taschenbuch
Condition: Neu
Dimensions: 235 millimeters width by 191 millimeters height by 11 millimeters depth
Weight: 395 grams

About this title

Synopsis

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

About the Author

Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.

Chris Thomas is a professional writer from Boise, Idaho.

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