Employee Management and Customer Service in the Retail Industry

Chris Thomas

ISBN 10: 047172324X / ISBN 13: 9780471723240

Published by John Wiley and Sons Ltd, 2005

About this Item

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Num Pages: 208 pages, , black & white illustrations. BIC Classification: KJMV2; KJSU; KNPR. Category: (P) Professional & Vocational. Dimension: 241 x 190 x 11. Weight in Grams: 363. . 2005. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.

Seller Inventory # V9780471723240

Bibliographic Details

• Title: Employee Management and Customer Service in the Retail Industry
• Publisher: John Wiley and Sons Ltd
• Publication Date: 2005
• Language: English
• ISBN 10: 047172324X
• ISBN 13: 9780471723240
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

About the Author

Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.

Chris Thomas is a professional writer from Boise, Idaho.