Employee Management and Customer Service in the Retail Industry
Language: English
Published by John Wiley and Sons Ltd, 2005
- Softcover
- New
Seller: Kennys Bookstore, Olney, MD, U.S.A.Kennys Bookstore
AbeBooks seller since October 9, 2009
Condition: New
US$ 296.33
Quantity: Over 20 available
Add to basketItem description from seller
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Num Pages: 208 pages, , black & white illustrations. BIC Classification: KJMV2; KJSU; KNPR. Category: (P) Professional & Vocational. Dimension: 241 x 190 x 11. Weight in Grams: 363. . 2005. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.
Seller Inventory # V9780471723240
- Title
- Employee Management and Customer Service in the Retail Industry
- Author
- Chris Thomas
- Publisher
- John Wiley and Sons Ltd
- Publication year
- 2005
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 047172324X
- ISBN 13
- 9780471723240
"Synopsis" may belong to another edition of this title.
About the Author
Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution.
Chris Thomas is a professional writer from Boise, Idaho.
"About the title" may belong to another edition of this title.
Kennys Bookstore
Olney, MD, U.S.A.
AbeBooks seller since October 9, 2009
Shipping rates within U.S.A.
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Revolution, War, Peace, Irish StudiesSeller's business information
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Conor Kenny
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