Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.

JAMES M. KOUZES is chairman of the Tom Peters Group/Learning Systems, which makes leadership work through practical, performance-oriented learning programs, including the Leadership Challenge Workshop and Leadership Is Everyone's Business. In 1993 the Wall Street Journal cited him as one of the twelve most requested "nonuniversity executive-education providers" to U.S. companies. BARRY Z. POSNER, Ph.D, is dean of the Leavey School of Business, Santa Clara University, and professor of organizational behavior. He has received several outstanding teaching and leadership awards, has published more than eighty research and practitioner-oriented articles, and currently is on the editorial review boards for the Journal of Management Education, the Journal of Management Inquiry, and the Journal of Business Ethics. He also serves on the board of directors for Public Allies-Silicon Valley and for the Center for Excellence in Nonprofits.