The Encyclopedia of Operations Management - 2010 Edition

The Encyclopedia of Operations Management is an ideal field manual for students, instructors, and practicing managers. For students, the encyclopedia is a useful guide for developing an integrated mental map for the entire field of operations management. It has also proven useful as a reference for students preparing for case discussions, exams, and job interviews. It is particularly helpful for international students who need to quickly learn the language of operations management. For instructors, the encyclopedia is an invaluable desk reference and teaching aid that goes far beyond the typical dictionary of terms. Many instructors will find the numerous figures, graphs, equations, Excel formulas, VBA code, and references helpful information for their lectures and research. For practicing managers, the encyclopedia is a powerful tool for helping their organizations build a standard and precise language. It has also proven to be a valuable tool for Six Sigma, Lean, and Lean Sigma Black Belt training.

This encyclopedia has proven to be a useful required reference for a number of undergraduate and graduate business and engineering core operations management courses. It is also useful for second-level courses in supply chain management, quality management, lean manufacturing, project management, service management, operations strategy, manufacturing management, industrial engineering, and manufacturing engineering.

This 2010 edition is more than 25% longer than the 2007 edition with 1250 entries, over 3500 links between entries, and over 204,000 words. More than 350 entries are new or revised and many new links and references were added. The companion Operations Management Whitepapers and Workbooks (OMWW) 2009 includes many new and revised whitepapers and Excel workbooks.

Professor Arthur Hill has a passion for writing simple, precise, and complete formal definitions of the terms that form the language of operations management. This encyclopedia is the product of that passion and over 30 years of research, teaching, and consulting -- including positions as the Editor-in-Chief of the Journal of Operations Management, as a university professor on four continents, and as a consultant for over 70 organizations. Professor Hill is the John and Nancy Lindahl Professor for Excellence in Business Education in the Carlson School of Management at the University of Minnesota.