This handbook on the power of positive questions has implications for every aspect of business--measurement systems, customer focus groups, quality management, team building, performance appraisal, surveys--indeed everywhere we ask questions or gather data. But the importance of the Appreciative Inquiry approach goes beyond business to include family life and relationships. The 2nd Edition organized sample questions into nine areas for positive organizational impact. The 2nd Edition expands the usefulness of the book by adding fourteen complete interview guides, each related to one positive impact area. All of them were created and have been successfully used by colleagues and clients.

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