This handbook on the power of positive questions has implications for every aspect of business--measurement systems, customer focus groups, quality management, team building, performance appraisal, surveys--indeed everywhere we ask questions or gather data. But the importance of the Appreciative Inquiry approach goes beyond business to include family life and relationships. The 2nd Edition organized sample questions into nine areas for positive organizational impact. The 2nd Edition expands the usefulness of the book by adding fourteen complete interview guides, each related to one positive impact area. All of them were created and have been successfully used by colleagues and clients.

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In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we?re helping charities increase revenue and reduce waste through re-commerce.

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