The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value (Management on the Cutting Edge)
Bertini, Marco; Koenigsberg, Oded
Language: English
Published by The MIT Press, 2020
- Hardcover
- Used
Seller: Arroway Books, Narberth, PA, U.S.A.Arroway Books
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- Title
- The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value (Management on the Cutting Edge)
- Author
- Bertini, Marco; Koenigsberg, Oded
- Publisher
- The MIT Press
- Publication year
- 2020
- Condition
- As New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 026204434X
- ISBN 13
- 9780262044349
- Item weight
- 13 ounces
- Dimensions
- 9x6x1
- Series
- Book 6 of 25: Management on the Cutting Edge
- Seller catalogs
- Business
Would you rather pay for healthcare or for better health? For school or education? For groceries or nutrition? A car or transportation? A theater performance or entertainment? In The Ends Game, Marco Bertini and Oded Koenigsberg describe how some firms are rewriting the rules of commerce: instead of selling the “means” (their products and services), they adopt innovative revenue models to pursue “ends” (actual outcomes). They show that paying by the pill, semester, food item, vehicle, or show does not necessarily reflect the value that customers actually derive from their purchases. Revenue models anchored on the ownership of products, they argue, are patently inferior.
Bertini and Koenigsberg explain that advances in technology have made it possible for firms to collect “impact data” that tells them when and how customers use their products and how those products perform, and that firms can draw on this data to turn products into seamless services. New revenue models will enable transparency, accountability, and efficiency.
Bertini and Koenigsberg offer real-world examples of how companies in healthcare, transportation, education, and other sectors are already playing “the ends game,” describing, among other things, the successes of Dollar Shave Club, Rent the Runway, and “pay as you fly” insurance for drone flights.
Finally, they outline the challenges in adopting these new models, offering guidance on such issues as criteria for defining an outcome, concerns over data collection, and internal organizational obstacles.
"Synopsis" may belong to another edition of this title.
About the Author
Oded Koenigsberg is Professor of Marketing and Deputy Dean at London Business School.
"About the title" may belong to another edition of this title.
Arroway Books
Narberth, PA, U.S.A.
AbeBooks seller since March 4, 2005
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