Synopsis
The latest book by Penni McLean-Conner, Energy Efficiency: Principles and Practices, is an outline for utilities, government agencies and power generators for educating consumers on conservation, better resource management, and a smaller carbon footprint. These techniques are not only of interest to the modern consumer, but also can maximize opportunities for demand-side management. Demand-side management programs are effective methods for reducing peak demand of electricity, helping to curb escalating electricity prices for consumers, allowing power generators greater control of the electrical loads and promoting overall conservation of stretched resources. This book offers proven strategies for creating, delivering and maximizing demand-side management, truly a smart approach for your organization!
About the Author
As the vice president of NSTAR, Penni McLean-Conner is responsible for overseeing the company's customer care organization. She's responsible for all customer services including customer inquiries, billing, metering, credit & collections, energy efficiency and energy services. Since joining NSTAR, the customer care team has improved customer service through initiatives around automated meter reading (AMR), customer relationship management (CRM), and customer self-service. Prior to joining NSTAR, McLean-Conner worked for 12 years with Duke Power in both electric operations and customer service. She holds a bachelor's degree in industrial engineering from North Carolina State University and is a registered professional engineer. Additionally, she is active in the industry, serves on boards for the CIS Conference, CEE, AESP, and NEEP.
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