This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.

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Bibliographic Details

Title: Engaging Service
Publisher: Bryan K. Williams
Publication Date: 2009
Language: English
ISBN 10: 0578044889
ISBN 13: 9780578044880
Binding: Paperback
Condition: Very Good

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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books ? giving both new and preloved titles a second life. The company also operates World of Books ? Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world?s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission

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900 Knell Road, Montgomery, IL, 60538, U.S.A.

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