Title: Engineering Service Systems in the Digital Age (Markt- und Unternehmensentwicklung Markets and Organisations)
Publisher: Springer Gabler
Publication Date: 2019
Language: English
ISBN 10: 3658262028
ISBN 13: 9783658262020
Binding: Soft cover
Condition: New
Weight: 523 grams

About this title

Synopsis

Benedikt S. H�ckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

About the Author

Benedikt S. H�ckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems – Innovation & Value Creation.

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