Enterprise Process Mapping : Integrating Systems for Compliance and Business Excellence

Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.

This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools.

Benefits:

Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as Sarbanes-Oxley.
Develop a unifying view of how an overall business works as a system.
Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business.
Understand how all processes and tasks within the organization contribute to achieving the company’s overall business goals.
Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.

Charles G. Cobb has provided training and consulting services to customers on large worldwide business process improvement efforts involving definition and standardization of business processes, quality and regulatory certifications, implementation of knowledge management systems, ERP systems, and software applications.

Cobb's extensive background is based on a unique combination of more than 18 years of experience in the information technology industry, 10 years of experience in quality management and business process improvement roles, and 3 years of experience in a systems engineering role. He holds a BS from the United States Air Force Academy, an MSEE from Southern Methodist University, an MBA from Northeastern University, and a Certificate in Advanced Management from Babson College.

He is one of the Managing Partners of The Business Excellence Group, which is a consulting organization dedicated to helping companies implement an integrated approach for achieving business excellence.