The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a 'tasks and challenges' approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager's job.

This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.

New to this Edition:
- New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts
- Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber
- Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations

About the Author

Alex Hill is a writer and actor. His play Why I Stuck a Flare Up My Arse for England debuted at Edinburgh Festival Fringe in 2023 to critical acclaim, including four-star reviews in The Scotsman and Broadway World UK. The show transferred to London's Southwark Playhouse in spring 2024 before transferring again to Adelaide Fringe Festival in Australia, in spring 2025.

"About this title" may belong to another edition of this title.

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