This user-friendly book addresses ways you can handle the obstacles that arise in the course of managing your workplace projects. This set of process improvement tools and methods have proven to be useful in numerous environments including: manufacturing, health care, insurance and military applications. This list is still growing with new applications in IT Operations, Customer Service and Education. Process improvement means finding ways to be more efficient and to reduce the number of defects. Most of the time these projects involve numerous people, but the concepts and tools presented here still apply for small scale processes involving just one person.

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