* While most books on quality management are much too complex, Essentials of Quality follows a new approach that is moreaccessible and engaging for business managers. * Presents unique coverage of hot topics and integrates morerelevant examples. Num Pages: 416 pages, Illustrations. BIC Classification: KJMQ. Category: (P) Professional & Vocational. Dimension: 229 x 153 x 14. Weight in Grams: 456. . 2010. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: Essentials of Quality with Cases and Experiential Exercises
Publisher: John Wiley & Sons Inc
Publication Date: 2010
Language: English
ISBN 10: 0470509597
ISBN 13: 9780470509593
Binding: Soft cover
Condition: New

About this title

Synopsis

Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.

About the Author

Victor E. Sower is the author of Essentials of Quality with Cases and Experiential Exercises, published by Wiley.

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