Evaluating Your Agency's Programs (SAGE Human Services Guides)

A guide for human service agencies that want to evaluate the effectiveness of their programmes, justify funding, or to find out ways to improve services and programmes. Chapter by chapter it reviews why social service and charity organizations should evaluate, how to prepare and start, and how to use evaluations for monitoring and decision-making.

Michael J. Austin (Ph.D., Social Work; MSPH, Public Health, University of Pittsburgh) is Milton and Florence Krenz Mack Distinguished Professor of Nonprofit Management at the University of California, Berkeley, where the teaches a wide range of courses, including Assessing the Dynamics of Communities, Groups and Organizations, Management Practice, Research Resources, and Assessing Nonprofit Organizations. His research interests are nonprofit management and planning, organizational change, and policy implementation. He is the author or co-author of a wide range of books and journal articles.