Title: Everyone's Problem Solving Handbook : Step-by-step Solutions for Quality Improvement
Publisher: Routledge
Publication Date: 2017
Language: English
ISBN 10: 1138464120
ISBN 13: 9781138464124
Binding: Hardcover
Condition: As New

About this title

Synopsis

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
Test Implement: Implement these actions on a trial basis to determine their effectiveness.
Standardize: Ensure that useful actions are preserved.

About the Author

Michael R. Kelly

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