In recent years there has been a reduction of traditional, menu-driven training courses and a growth in alternative learning solutions. The role of trainer has evolved to include internal consultant, learning adviser, facilitator of learning, e-learning designer and workplace coach, and as a result there is now a very real need for professional trainers to be able to identify their contribution to organizational performance.

Now in its fourth edition, Everything You Ever Needed to Know About Training highlights the main stages of identifying, designing and delivering learning and development. It provides key points to assimilate the concepts quickly and develop individual pathways to learning, and incorporates new information on areas such as employer branding and how to become an employer of choice. There are new chapters on developing people and organizations, employee engagement and a useful chapter, 'The Trainer As...' which specifically focuses on personal coaching, breaking the role into areas such as the trainer as coach, mentor, consultant, etc.

Complete with detailed appendices that include checklists and surveys, evaluation forms, recommended reading and useful website addresses, it is the perfect tool for beginners and those who want to lead in the field of training and development.

About the Authors

Kaye Thorne is a well-respected talent coach, management consultant, and founder of a creative consultancy based in the UK with associate partnerships in the US and Australia. She has worked with a number of leading organisations in developing their employer brand and is author of Coaching for Change, also published by Kogan Page.

David Mackey spent 19 years with Unisys prior to setting up his own consultancy. As a freelance trainer he has developed and delivered customised training for many large organisations. David's commercial experience was initially developed in the high-pressure environment of computer sales to international 'blue-chip' companies. David started his consultancy, Client & Customer Focus in 1993. The consultancy designs and facilitates programmes of business process and skill for client account management, sales, marketing, management and personal development.

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