Excellence in Operational Resilience

Providing essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenges.

All organizations seek to be resilient, yet most do not have a clear definition of what that means for them, or a plan to manage the journey to attain it. This resilience playbook includes the right combination of technical knowledge, team structure, leadership support, and behavioral competencies, all based on a clear “Lead, Follow, Guide” framework. Based on the author’s three decades of successfully implementing resilience-based strategies at Goodyear and other major firms, this book offers road-tested advice and techniques to bring quick wins and long-term success in organizational resilience.

With this book to assist, risk-savvy executive leaders and professionals working in business continuity, risk management, security, IT, supply chain, operations management, and process improvement will maintain a constant pulse on their journey towards resilience, keep the right people engaged, and create a team-based approach to reach their goals.

Michael W. Janko is Goodyear’s Director of Global Business Continuity, and the company’s global enterprise leader in development and application of resilience-based policies, procedures, protocols, and guidance to provide immediate positive strategic business impact. He holds multiple certifications in business continuity and risk management, including Master Business Continuity Professional (MBCP), Master Business Continuity Institute (MBCI), Certified Business Continuity Lead Auditor (CBCLA), and Associate in Risk Management (ARM). He effectively managed response and recovery to over 3,000 business continuity events, crises, or incidents (including for Stouffer Hotels, Nestle, and Goodyear) over 30 years. Michael has also taught courses, classes, and workshops at Cleveland State University and Cuyahoga Community College, and led training for AICUO, which represents all the independent colleges and universities in Ohio.