Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Language: English
Published by Adams Media, 2009
- Softcover
- Used
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.ThriftBooks-Phoenix
AbeBooks seller since May 14, 2010
Condition: Used - Very good
US$ 6.82
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Add to basketItem description from seller
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G1605500380I4N00
- Title
- Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
- Author
- Lisa Ford
- Publisher
- Adams Media
- Publication year
- 2009
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1605500380
- ISBN 13
- 9781605500386
- Edition
- 2nd Edition
- Item weight
- 0.68 pounds
With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
"Synopsis" may belong to another edition of this title.
About the Author
Lisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training series, "How to Give Exceptional Customer Service."
David McNair (Charleston, SC) is a speaker, author, and consultant on employee and customer focus. With more than thirty years of experience, he began his work with AT&T before transitioning to a career in healthcare administration. In 1999, he founded the McNair Group, a performance enhancement firm based in Charleston, SC.
Bill Perry (Charleston, SC) is a consultant, writer, and college professor at The Citadel. A former U.S. Navy captain and later journalist, he was CEO of a nonprofit organization promoting customer service excellence in the community. He is president of the Charleston Center for High Performance Organizations.
"About the title" may belong to another edition of this title.
ThriftBooks-Phoenix
Phoenix, AZ, U.S.A.
AbeBooks seller since May 14, 2010
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