Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
Language: English
Published by Adams Media, 2009
- Softcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Very good
US$ 6.99
Quantity: 1 available
Add to basketItem description from seller
Very Good condition. 2nd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Seller Inventory # I21A-04072
- Title
- Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
- Author
- Ford, Lisa
- Publisher
- Adams Media
- Publication year
- 2009
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1605500380
- ISBN 13
- 9781605500386
- Edition
- 2nd Edition
With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
"Synopsis" may belong to another edition of this title.
About the Author
Lisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training series, "How to Give Exceptional Customer Service."
David McNair (Charleston, SC) is a speaker, author, and consultant on employee and customer focus. With more than thirty years of experience, he began his work with AT&T before transitioning to a career in healthcare administration. In 1999, he founded the McNair Group, a performance enhancement firm based in Charleston, SC.
Bill Perry (Charleston, SC) is a consultant, writer, and college professor at The Citadel. A former U.S. Navy captain and later journalist, he was CEO of a nonprofit organization promoting customer service excellence in the community. He is president of the Charleston Center for High Performance Organizations.
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
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Wonder Book
Wonder Book and Video, 1550 Tilco Drive
Frederick, MD U.S.A. 21704
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