Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Inghilleri, Leonardo; Solomon, Micah
Language: English
Published by AMACOM, 2010
- Hardcover
- Used
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.Reliant Bookstore
AbeBooks seller since June 30, 2021
Condition: Used - Fair
US$ 4.90
Quantity: 1 available
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This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
Seller Inventory # RDV.0814415385.A
- Title
- Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
- Author
- Inghilleri, Leonardo; Solomon, Micah
- Publisher
- AMACOM
- Publication year
- 2010
- Condition
- acceptable
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0814415385
- ISBN 13
- 9780814415382
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
* A Jack Covert Selection
* CEO Refresher Top Ten Best Business Book of the Year
* 800-CEO-READ Business Book of the Year Awards Shortlist winner
* Philadelphia Bulletin "Must Read" business book
* Book of the Month, Las Vegas Women's REALTOR®
* DearReader.com Business Book Club Selection
* Shanghai Daily Press #1 U.S. Business Book
"If you want to deliver a superior client experience, then have every employee read this book. That's what we've done. This volume is simply that profound, that good." Jim S. Miller, President, Prime Performance
"Synopsis" may belong to another edition of this title.
About the Author
MICAH SOLOMON (Philadelphia, PA) is a top speaker and consultant on building customer-centered companies. He is an entrepreneur and author whose techniques, insights, and achievements in business have been featured in Inc., Success, and Fast Company, Seth Godin's bestseller Purple Cow, The Los Angeles Times, The Atlanta Journal Constitution, Wall Street Journal Radio, Forbes.com, Portfolio.com, and CBS and NBC television programming. As a keynote speaker he can be reached directly through CustomerServiceGuru dot com .
"About the title" may belong to another edition of this title.
Reliant Bookstore
El Dorado, KS, U.S.A.
AbeBooks seller since June 30, 2021
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 2 to 5 business days |
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Reliant Bookstore is a brick and mortar and also online bookstore located in Kansas. We pride ourselves in quality customer service and hope you find all of our listings up to your expectations!
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Reliant Distribution Group, LLC
114 N. Vine St.
El Dorado, KS U.S.A. 67042
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