Title: Excuses, Excuses, Excuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Publisher: H R D Press
Publication Date: 2015
Language: English
ISBN 10: 0874256143
ISBN 13: 9780874256147
Binding: Soft cover
Illustrator: Eileen Klockars
Condition: Fine
Weight: 0.32 pounds

About this title

Synopsis

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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