In this book you will find the following: A structured approach to executing lean improvements Relevant real-world case studies Examples of tools and templates along with downloadable files Hints, tips, and lessons learned Chapter challenges aimed at giving the reader assignments to apply key concepts and tools in the work setting The primary audience for this book is individuals responsible for improvement in healthcare settings, such as lean practitioners, Six Sigma belts, quality improvement specialists, and project managers. Additional health professionals will benefit from the practical application and guidance. Positions include frontline managers and supervisors, improvement teams, professors teaching quality improvement and/or operations management, healthcare professionals responsible for performance improvement, and students in all related health professions (clinical and administrative). The book promotes practical application. Readers are equipped with the skills to implement lean concepts and tools within their work setting. Additionally, the book provides insight and strategies for avoiding failure and developing buy-in.

About the Author:

Dr. Dennis R. Delisle is the director for operations support for Thomas Jefferson University Hospitals and an adjunct faculty member at Thomas Jefferson University s School of Population Health. He holds certifications as a Lean Master, Six Sigma Black Belt, and Project Management Professional, and is a trained examiner for the Keystone Alliance for Performance Excellence and co-leads Jefferson s Performance Excellence program, utilizing the Malcolm Baldrige National Quality Award Criteria. Delisle is a fellow of the American College of Healthcare Executives. He received his undergraduate degree in biology from Syracuse University, his master of health services administration from The George Washington University, and his doctor of science degree in health systems management from Tulane University.

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