The Executive Guide to Six Sigma Call Centers
Language: English
Published by Robert Houston Smith Publishers, 2012
- Softcover
- New

Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
AbeBooks seller since March 25, 2015
Condition: New
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Seller Inventory # ria9781887355117_new
- Title
- The Executive Guide to Six Sigma Call Centers
- Author
- Abbott, Mr James C
- Publisher
- Robert Houston Smith Publishers
- Publication year
- 2012
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1887355111
- ISBN 13
- 9781887355117
"Synopsis" may belong to another edition of this title.
About the Author
Inspired by the great Southern tradition of storytelling, James uses anecdotes about Grandma s biscuits, NASCAR, and a visit to the grocery store to explain scientific concepts like queuing theory and Six Sigma. James isn t afraid to get his hands dirty. In the course of his coaching and engineering he s worked alongside electric engine assemblers, in a high-pressure customer care center, and on the third shift of a global IT help desk. It is his ability to learn a business from the ground up that has allowed James to develop methods and tools for everyone from the CEO to the custodial staff.
Though he has worked throughout the Western Hemisphere, James s home is in Greenville, South Carolina. His numerous books include the best selling,The Executive Guide to Call Center Metrics.
"About the title" may belong to another edition of this title.
Ria Christie Collections
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AbeBooks seller since March 25, 2015
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