Synopsis
The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based ExcellenceŽ by Glenn Bodinson and Kay Kendall shows you how to improve your healthcare organization faster than the competition and gives you a way to sustain every improvement. The book includes a senior leader planning phase that not only defines the transformation for the organization, but also designs the nine essential systems that must be in place in order for the organization to be successful. Innovative and exciting, The Executive Guide to Understanding and Implementing Baldrige in Healthcare offers the prescription for success as never before. How can healthcare organizations best excel? Most often they use the Malcolm Baldrige Criteria for Performing Excellence to improve their operations. But this method can take years to implement and achieve the desire results. Now, in The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based ExcellenceŽ, Glenn Bodinson and Kay Kendall introduce a new approach, Evidence-Based ExcellenceŽ which can save time, money, and help organizations reach peak performances. The authors have worked with hundreds of applicants on the Performance Excellence journey, including 15 Baldrige Award recipients and 35 state level award winners. Identifying a set of common best practices, this book identifies what works and what doesn't. From role model strategies to assessments, processes, and best practices, the approach has proven effective whether an organization is just starting out, is on its way to success, or is accomplished in Performance Excellence. Written for healthcare leaders, The Executive Guide to Understanding and Implementing Baldrige in Healthcare focuses on nine essential systems that cut across the seven categories of Baldrige Criteria. While other books focus on large healthcare systems, this one features examples and case studies that show an incredible range of different kinds of healthcare organizations. A breakthrough approach that is as practical as it is exciting, The Executive Guide to Understanding and Implementing Baldrige in Healthcare offers a proven approach to improving healthcare, which can not only help you improve faster but stay ahead of the competition.
About the Author
Glenn Bodinson, FACHE, founded BaldrigeCoach in 1989 to help organizations become more productive. A frequent speaker and workshop facilitator, he leads an international consulting practice and is the author of two Quality Progress articles, "How to Prepare an Excellence Award Application" and "Change Healthcare Organizations From Good to Great." Retired from AT&T in 1989, Bodinson has worked with 15 Baldrige Award recipients, is a Judge for the Robert W. Carey Award, and is a Master Examiner for the AHCA Quality Award Program. Kay Kendall is founder and principal of Partners-in-Excellence, a small, woman-owned business, and a principal in BaldrigeCoach. From 2002 through 2005, Kay served as a Judge for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for six years. She continues as an Alumni. She is in her fourth year as a Judge for the Robert W. Carey Program, the Baldrige-based program for the Veterans Affairs. She Chairs the Board of MassExcellence, a Baldrige-based state program. A frequently invited speaker, she A frequently invited speaker, she is also an editor of the American Society for Quality (ASQ) Press Review Board and was a three-term National Director for the ASQ Board.
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