Language:Chinese.Paperback. Pub Date: 2015-12-01 Pages: 204 Publisher: China power press industry expanding new working standard and service skills is closely combined with the current electric power marketing industry expansion reporting for the practical work situation. in order to standardize reporting for work process of industry expansion and homework. improve the service efficiency and service quality as the main purpose. in accordance with the situational orientation. task driven. rais.

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Bibliographic Details

Title: Expanding new working standard and service skills(Chinese Edition)
ISBN 10: 7512384378
ISBN 13: 9787512384378
Binding: paperback
Condition: New

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Synopsis

《业扩报装作业规范与服务技巧》紧密结合当前电力营销业扩报装实际工作情况，以规范业扩报装工作流程和作业行为，提高服务效率和服务质量为主要目的，按照“情境导向，任务驱动，理实一体，突出技能”的原则，以业扩报装岗位分析为基础，引入大量的行业标准和职业规范，科学合理设计学习情境，把握学员的认知规律，体现任务驱动的特征，努力调动学员的学习积极性，使学员更好地掌握知识与技能。全书共九个学习情境，主要内容包括业扩报装概述、供电方案答复、工程设计、工程建设、送电、分布式电源并网服务、充换电设施用电报装、业扩报装服务规范与技巧、法律风险防范。序前言业扩报装概述任务一业扩报装发展前景与基本概念任务二业扩报装分类、流程与时限任务三业扩报装基础知识供电方案答复任务一业务受理任务二现场勘查任务三确定供电方案任务四供电方案答复工程设计任务一工程设计任务二工程设计审查任务三业务收费工程建设任务一工程施工任务二中间检查任务三竣工验收任务四计量装置安装任务五停（送）电计划制定送电任务一供用电合同签订任务二调度协议签订任务三送电任务四资料归档分布式电源并网服务任务一分布式电源的概念和分类任务二受理并网申请任务三现场勘查任务四制定接入系统方案及审查任务五工程设计与建设任务六并网验收与调试充换电设施用电报装任务一供电方案答复任务二设计图纸审查任务三验收送电任务四充换电设施的常识与自检业扩报装服务规范与技巧任务一服务礼仪规范任务二服务行为规范任务三沟通技巧与应急处理法律风险防范任务一法律风险防范附录业扩报装专业术语参考文献

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