Experience Management

Ralph Bergmann

ISBN 10: 3540441913 / ISBN 13: 9783540441915

Published by Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE, 2002

About this Item

Seller Inventory # LU-9783540441915

Bibliographic Details

• Title: Experience Management
• Publisher: Springer-Verlag Berlin and Heidelberg GmbH and Co. KG, DE
• Publication Date: 2002
• Language: English
• ISBN 10: 3540441913
• ISBN 13: 9783540441915
• Binding: Paperback
• Edition: 2002 ed.
• Condition: New
• Dimensions: 15.49W x 2.41H x 23.5D centimeters 15.49 centimeters width by 2.41 centimeters height by 23.5 centimeters depth
• Weight: 590 grams

About this title

Synopsis

This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.

Review

From the reviews of the first edition:

"In the text the main conceptual questions for experience management are identified and a framework for this management is proposed. A large body of principal methods are analyzed and presented in a unified and concise terminology. ... I think that each reader of this book will meet the wish of the author expressed at the end of the preface – enjoy reading!" (Antonín Ríha, Zentralblatt MATH, Vol. 1069, 2005)