Exploring Service Science : 10th International Conference on Exploring Services Science, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings
Language: English
Published by Springer, 2020
Series: Book 181 of 231 - Lecture Notes in Business Information Processing
- Softcover
- New
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- Title
- Exploring Service Science : 10th International Conference on Exploring Services Science, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings
- Author
- Nóvoa, Henriqueta (EDT); Dragoicea, Monica (EDT); Kühl, Niklas (EDT)
- Publisher
- Springer
- Publication year
- 2020
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 3030387232
- ISBN 13
- 9783030387235
- Series
- Book 181 of 231: Lecture Notes in Business Information Processing
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020.
The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management."Synopsis" may belong to another edition of this title.
From the Back Cover
The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
"About the title" may belong to another edition of this title.
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