Title: Extraordinary Guarantees : A New Way to Build Quality Throughout Your Company & Ensure Satisfaction for Your Customers
Publisher: Amacom Books
Publication Date: 1993
Language: English
ISBN 10: 0814450644
ISBN 13: 9780814450642
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

Explains how guarantees can work to attract and retain customers, to sharpen quality commitment internally, and to outdistance competitors

About the Author

Christopher Hart is an adjunct professor of marketing on the executive-education faculty at the University of Michigan Business School and president of Spire Group, Ltd., a management-consulting and executive-education firm that specializes in helping clients to strengthen and expand customer relationships.

Previously, Dr. Hart was a professor in the marketing department at Cornell and in the operations-management department at Harvard Business School.

Dr. Hart has been a speaker at numerous conferences and senior-executive seminars. He also is a prolific author, having written six books, including the definitive Extraordinary Guarantees: Achieving Breakthrough Gains in Quality and Customer Satisfaction. His best-selling Service Breakthroughs: Changing the Rules of the Game was a cooperative effort with former Harvard colleagues James Heskett and W. Earl Sasser, Jr. In addition, he has written more than 40 articles for academic, management, and popular publications. Dr. Hart has received four awards for these writings, including a McKinsey ("Article of the Year") Award for his Harvard Business Review article, "The Power of Unconditional Service Guarantees."

Dr. Hart served for three years as an examiner for the Malcolm Baldrige National Quality Award. His clients include American Express, AT&T, CitiBank, Deloitte & Touche, FedEx, General Electric, GE Capital, GTE, Harley Davidson, IBM Global Services, MONY, Promus Hotel Corp., Wang Global and Williams Companies.

He received his bachelor's degree from Cornell University, his MBA from Harvard, and his doctorate from Cornell.

"About this title" may belong to another edition of this title.

Store Description

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books ? giving both new and preloved titles a second life. The company also operates World of Books ? Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world?s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission

Visit Seller's Storefront

Seller's business information

SBYB, Inc.
900 Knell Rd, Montgomery, IL, 60538, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 12 business days	3 to 6 business days
First item	US$ 0.00	US$ 10.95

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.