The Facility Management Handbook: 2nd Edition

Now completely revised and updated, this bestseller covers the entire facility management arena, including:

** strategic facility business planning
** leadership
** managing the design process
** managing facility finances
** leasing
** operations, maintenance, and repair
** benchmarking, cost savings/avoidances, and more.

DAVID G. COTTS, PE, CFM (Alexandria, VA) is the past president of the International Facility Management Association and a fellow of that organization. He is an internationally renowned consultant, educator, and speaker on facility management and customer service, based on a 40-year career with the U.S. Army Corps of Engineers and The World Bank.