Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition

Rick Maurer

ISBN 10: 1439840938 / ISBN 13: 9781439840931

Published by Taylor & Francis Inc, 2011

About this Item

Num Pages: 81 pages, 10 black & white illustrations. BIC Classification: KJMV2; KJP. Category: (P) Professional & Vocational. Dimension: 227 x 153 x 6. Weight in Grams: 160. . 2011. 2nd Edition. Paperback. . . . . Books ship from the US and Ireland.

Seller Inventory # V9781439840931

Bibliographic Details

• Title: Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition
• Publisher: Taylor & Francis Inc
• Publication Date: 2011
• Language: English
• ISBN 10: 1439840938
• ISBN 13: 9781439840931
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: New

About this title

Synopsis

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.

About the Author

Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick’s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors’ Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don’t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit www.rickmaurer.com and www.changemanagementnews.com(blog).