A compilation of action research and field visits across India during the last 10 years, this account focuses on various facets of financial inclusion. Ranging from opening up no-frills accounts and microcredit to discussing financial literacy and secure banking, this comprehensive record emphasizes the roles of process changes, technology enablement, capacity building, and outreach mechanism. A model of inclusive development—one that underscores the idea that inclusive economics and inclusive governance support each other—is also included.

About the Author

Sameer Kochhar is the chief editor and CEO of Skoch Consultancy Services and a management consultant with a multifaceted career spanning more than 25 years. He is the editor of Infrastructure & Governance. R. Chandrashekhar is the special secretary in the department of information technology at the Ministry of Communications and Information Technology in India. He is the former head of the Andhra Pradesh Industrial Infrastructure Corporation. K. C. Chakrabarty is the chairman and managing director of the Punjab National Bank. Deepak B. Phatak is an IT advisor to the State Bank of India and the Subrao M. Nilekani Chair Professor at the Indian Institute of Technology–Bombay.

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