After 20 years consulting in the Title Insurance Industry, Roger Lubeck and Chris Hanson from Corporate Behavior Analysts, Ltd., share their insights into leading and managing a title insurance company. Finding the right path in today’s business environment requires leaders and managers to embrace change. Using examples specific to the title insurance industry, the authors explore change in the context of leadership, assessing a company, setting direction, metrics, team development, culture, starting to manage, influencing behavior, setting standards, coaching, problem solving, why meetings are important, and making change practical. Corporate Behavior Analysts, Ltd. (CBA) is a Chicago based consulting firm providing leadership and management development. Founded in 1998 by business Psychologists, Chris Hanson, Ph.D. and Roger Lubeck, Ph.D., CBA has worked with hundreds of independent title insurance agents, the two largest title insurance underwriters, and numerous Land Title Associations. As national speakers and experts on leadership and management, Roger and Chris have consulted with small and large companies in more than fifty cities in over thirty states.
Roger Lubeck, Ph.D. is President of Corporate Behavior Analysts, Ltd, and has over 30 years of consulting experience in real estate services, healthcare, higher education, manufacturing, and mental health. Roger has a Ph.D. degree in Experimental Psychology from Utah State University and degrees in Behavioral Psychology from Western Michigan University. In his career, Roger has been a business consultant, workshop leader, retreat facilitator, public speaker, speechwriter, assistant professor, researcher, parent trainer, and dogcatcher. Roger is married to Lynette Chandler, a University Professor and author. Roger is the author of two business books with Chris Hanson, five novels, and a number of publications on customer service, leadership, management, marketing, and sales. As Editor and Publisher at It Is What It Is Press, Roger has edited three anthologies and a memoir by other authors.
Chris Hanson, Ph.D. was Executive Vice President at Corporate Behavior Analysts, LTd. Chris held degrees in Behavioral Systems Analysis and Clinical Psychology from West Virginia University. He had over 30 years of consulting experience in the public and private sectors. Chris consulted with early childhood programs throughout the U.S. including establishing integrated services for HIV infected children and their families. Chris had advised and coached business executives and managers in the title insurance industry since 1991. He was an avid backcountry skier and loved Black & White photography. In 2015 Chris died in an accident. He is survived by his wife Cheriann and two daughters Lindsay and Kristan.
