The First-time Manager's Guide to Team Building

* make the transition from team member to team leader * understand the difference between a team and a work group * hold team members accountable * make their teams more productive * manage challenging situations and resolve conflict within a team.

Written in an engaging, conversational style, Topchik explains the five essential qualities of a high-performing team: goals and standards; decision making; honest communication; clear roles and responsibilities; and celebrating success. Packed with activities and assessments for both the manager and team members, this is an essential guide for any manager who strives for team-building success.

Gary S. Topchik (New York, NY and Los Angeles, CA) is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development, whose clients include AT&T, Honeywell, Disney, Sony Studios, and Oracle. He is a lecturer in the business and management department at UCLA and is the author or coauthor ofThe Accidental Manager (0-8144-7180-3), Managing Workplace Negativity (0-8144-0582-7), and The First-Time Manager (0-8144-0821-4).