Synopsis
Most behavioral health and social service organizations have great plans for the future. Their management teams have created strategies to address both the changing framework - political, cultural, and technological - in which our field operates and the constant changes in the available financial resources. More often than not, the failure of organizations in the field to succeed is not a failure of strategy, but a failure of implementation. As strategies and tactics change to address issues in the environment, management teams need new competencies in order to respond effectively. OPEN MINDS has identified five critical non-clinical management competencies needed for the success of behavioral health and social service organizations. In this book, we review those key competencies and discuss a structured approach to competency assessment and development. Written by OPEN MINDS associates and advisory board members. Published: July 28, 2008
About the Author
Monica E. Oss, M.S., is the founder of OPEN MINDS. Ms. Oss is a featured speaker on and author of numerous books and articles on industry trends and strategic marketing and management issues. She leads the OPEN MINDS consulting practice and serves as executive editor of its three information services. Ms. Oss has a broad range of executive experience in both the private and public sectors of the behavioral health and social service fields. Prior to OPEN MINDS, she was founder of a managed behavioral health program, vice president of a U.S. health risk management and underwriting division of an international insurance company, and head of account management for an occupational health services firm. Ms. Oss has addressed dozens of national associations and affinity groups in the field including: the National Association of Addiction Treatment Providers; the American Psychological Association; the Child Welfare League of America; the National Community Behavioral Healthcare Council; and the National Alliance of the Mentally Ill. She has also served as the chairperson of the behavioral health track of the National Managed Health Care Congress and chaired the judging committee of the Eli Lilly Behavioral Healthcare Leadership Award. Ms. Oss has led a range of industry research and management consultation initiatives, serving as principal investigator on research projects that included examination of managed behavioral health enrollment, employee assistance program models, rural mental health delivery models, and HMO behavioral health benefits plans. In addition, she has provided strategic consultation to provider and professional organizations, advocacy initiatives, state and county government agencies, pharmaceutical companies, technology companies, and venture capital firms. Ms. Oss is a graduate of the University of Minnesota and has completed her doctoral course work in marketing and health care policy at George Washington University. She serves on the advisory boards of the Shippensburg University Health & Human Service Management Program, the Institute for Behavioral Health Informatics, and DrugRisk Solutions. She has previously served on numerous boards and advisory committees, including that of her local county's mental health/mental retardation oversight board and a regional Head Start program.
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