Five-Star Leadership: The Art and Strategy of Creating Leaders at

"All veterans know that leadership, at its best, is never autocratic, abusive, or arbitrary. Rather, it relies on commitment, communication, and character. To anyone interested in what the pros have to say about leadership, I highly recommend this readable and well-researched book."--Robert A. Lutz former President and COO, Chrysler Corporation.

"This book is unlike any other on leadership that I have read. Citing helpful examples, including those from the rich literature of the military, this book sounds a clear call for us to get on with the important work of building broadly based leadership that will enrich both business and individual lives."--Dr. Curt W. Reimann, former Director, Malcolm Baldrige National Quality Award.

"A handbook for leaders that transcends all barriers. Everyone from a CEO of a corporation to middle managers to administrative assistants can glean valuable insights on leadership issues from this comprehensive work."--General C. C. Krulak, USMC Commandant, United States Marine Corps.

"Both men and women will find this book inspirational and practical. Its message is that the best way to be a better leader is to encourage leadership in others--and it tells you how to go about it."--Gay Culverhouse, Ph.D. Chair, Center for Opportunities and Outcomes for People with Disabilities Teachers College, Columbia University.

PATRICK L. TOWNSEND and JOAN E. GEBHARDT are coauthors of Commit to Quality and Quality in Action, as well as hundreds of articles on a wide range of topics. Townsend is a noted speaker and consultant on leadership and quality; together they are principals in a training and consulting firm that conducts workshops on leadership, quality, innovation, and employee recognition.