Five Star Love: How to Develop the Ten Habits of Passionate Customer Care and Get the Marriage of Your Dreams

FIVE STAR LOVE is a powerful new way to help you stay in love through the four stages that challenge every marriage. Challenge #1 comes about nine months after the honeymoon when the infatuation high fades and you question your feelings for each other. Challenge #2 is when the kids are born and the business side of marriage brings new demands, causing irritations, frustrations and resentment. Challenge # 3 is when the kids leave home and you are left to focus on each other again but discover you don’t really know the person you’ve been married to all these years. Challenge #4 is when you retire and realize you must rely on each other to manage time, money and health issues. FIVE STAR LOVE shows a new way to meet these four challenges no matter which one you’re facing. Authors Dennis and Mary Lou Green aren’t psychologists or marriage therapists. They’re lifelong entrepreneurs. What do they know about marriage? They’ve been married and worked together for 39 years, inventing new products and marketing them to thousands of customers around the world. In the process of working together, they discovered a powerful secret for staying deeply in love. The idea is simple: Imagine your marriage is a business and your true love is the most important customer you will ever have. Take them for granted and you’ll lose them. This is an objective new way to think about marriage. It was born when the Green's recognized that satisfying each other’s needs is a lot like satisfying a customer’s needs. They discovered that the more they showed each other how much they cared, the more successful their relationship. It sounds so simple, but there’s more to the idea than a slogan. Building a FIVE STAR MARRIAGE means “developing the habit” of passionately caring for each other. At the core of this book are their Ten Habits of Passionate Customer Care. Mastering these ten habits will help you stay in love no matter what challenges you face in your marriage. Long-term success in business comes from consistently delivering a great product and following it up with superior customer care. This also happens to be a prescription for staying in love. Granted, on the surface customer care doesn't sound romantic, but the truth is marriages fail for the same reason businesses fail. They stop showing their customers how much they care. In FIVE STAR LOVE you'll discover that romance in marriage is sparked by the same values business customers care about, including respect, honesty, fair play, trust, reciprocation and satisfying basic needs. The Greens spent the past ten years studying the works of top psychologists, relationship counselors, marriage therapists and church pastors. They combined that knowledge with their experience working with thousands of customers from around the world and distilled it all into FIVE STAR LOVE and The Ten Habits of Passionate Customer Care. Start today. Master the habit of passionately caring for each other and discover the difference it makes in your marriage.

Dennis Green began his career as an architect and practiced for ten years before becoming an entrepreneur/inventor. Mary Lou Green started her career as an elementary school teacher. She taught for 18 years before joining Dennis, combining her skill in teaching creativity with his design talents. Together they invented and marketed more than 50 simple consumer products selling them to customers around the world. They've been married for 39 years and have one son, a daughter-in-law and granddaughter.

They became interested in writing about marriage because people kept asking them how they managed to work so closely together and manage to stay in love. What was the secret? That question sparked their imaginations and started an investigation into what makes a marriage succeed? They studied marriage in the same way they go about inventing new products.

They wondered what would happen if they took the customer care principles they had used in business and applied them to marriage. Would it significantly change how we felt toward each other? Would it feel mechanical and unromantic? Would it kill spontaneity and make things feel calculated? Would it lead to keeping score, something neither of them believed in, or practiced? On the other hand, their shared business over the past 30 years was about inventing new products, so why not create a new way to think about staying in love?

First, they studied the works of top psychologists, relationship counselors, marriage therapists and church pastors. Next, they looked at the best practices from successful world class customer service programs. Finally they included their own personal experience from 39 years of marriage and working with customers from around the world. To bring it all to life and make it useful, they distilled everything they learned into FIVE STAR LOVE and what they call our Ten Powers of Passionate Care.

That's how a couple of enterprising entrepreneurs invented a new way to help married couples stay in love.