Flawless Consulting: A Guide to Getting Your Expertise Used

Block, Peter

ISBN 10: 1560159596 / ISBN 13: 9781560159599

Published by Penton Overseas Inc, 2001

About this Item

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Seller Inventory # 00065829192

Bibliographic Details

• Title: Flawless Consulting: A Guide to Getting Your Expertise Used
• Publisher: Penton Overseas Inc
• Publication Date: 2001
• Language: English
• ISBN 10: 1560159596
• ISBN 13: 9781560159599
• Edition: 2nd Edition
• Condition: Good

About this title

Synopsis

Shows internal and external consultants how to deal effectively with clients, peers, and others, with the use of illustrative examples, case studies, and exercises.

Review

The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago. "The days of long studies and expert-driven answers are passing," the author proclaims in his new preface. "The task of the consultant is increasingly to build the capacity of clients to make their own assessments and answer their own questions." He then subtly modifies his established recommendations accordingly for every step, from the initial client meeting and problem diagnosis through data collection and the execution of solutions. In the section on "Conducting a Group Feedback Meeting," for example, he advises: "Treat the group as a collection of individuals.... Ask each person what he or she wants from the meeting. This will surface differences and force the group to take responsibility for some of the difficulties that may arise." --Howard Rothman