Focused Operations Management for Health Services Organizations

Focused Operations Management for Health Services Organizations offers managers and staff the practical knowledge and tools they need to accomplish much more within existing resources. This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources.

Boaz Ronen, Ph.D., is professor at Tel Aviv University, Faculty of Management, the Leon Recanati Graduate School of Business Administration. He is an international consultant and project leader in implementing focused management and theory of constraints techniques and philosophies in high technology, health care, public service, and industry.

Joseph S. Pliskin, Ph.D., is the Sidney Liswood Professor of Health Care Management, Department of Industrial Engineering and Management, and Department of Health Systems Management, Ben-Gurion University of the Negev, Israel. He is also adjunct professor of health policy and management at the Harvard School of Public Health.

Shimeon Pass, M.Sc., M.B.A., is an expert in applying the philosophy and tools of the focused management methodology and theory of constraints in health care, high technology, industrial, service, retail, and nonprofit organizations.