Foundation of IT Operations Management: Event Monitoring and Controls

Verma, Mr. Prafull; Kumar, Mr. Kalyan

ISBN 10: 0692205705 / ISBN 13: 9780692205709

Published by Foundation Of IT Operation, 2014

About this Item

Seller Inventory # 104157304

Bibliographic Details

• Title: Foundation of IT Operations Management: Event Monitoring and Controls
• Publisher: Foundation Of IT Operation
• Publication Date: 2014
• Language: English
• ISBN 10: 0692205705
• ISBN 13: 9780692205709
• Binding: Soft cover
• Condition: New

About this title

Synopsis

In IT operations, event monitoring and control - where you continuously monitor the health of IT infrastructure and take proactive measures to prevent the interruptions in IT services- is dominated by tools and technology but there is a meticulous process behind it. This book tries to demystify the underlying process for this kind of operation management. There are lot many books on service management but those books do not cover this subject adequately and leave this area to be addressed by tools and technology. Tools vendor on the other hand, focus on the tool part, leaving the process aspect to the service management professionals. This book fills in the void and connects both, the process and the tools to provide a holistic view. The book takes an educative tone and written primarily for IT generalist and not for the tool experts, although it would give a new perspective to tool experts also.