As with previous Canadian editions, Ritzman continues to focus on meeting the need in many educational settings for a shorter book that has strong coverage of critical concepts and retains a rich set of pedagogical features.
Fundamentals of Operations Management places an emphasis on three critical themes for operations management; effective process management, the importance of cross-functional integration, and the role of operations in the creation of customer value. This unifying theme for service and manufacturing organizations builds bridges between each chapter and opens up the topics in operations to all students, regardless of their academic background or career paths.
LARRY P. RITZMAN is Professor Emeritus at the Ohio State University and Professor Emeritus at Boston College. While at the Ohio State University, he served as department chairman and received several awards for both teaching and research, including the Pace Setters’ Club Award for Outstanding Research. While at Boston College, he held the Thomas J. Galligan, Jr. chair and received the Distinguished Service Award from the School of Management. He received his doctorate at Michigan State University, having had prior industrial experience at the Babcock and Wilcox Company. Over the years, he has been privileged to teach and learn more about operations management with numerous students at all levels–undergraduate, MBA, executive MBA, and doctorate.
Particularly active in the Decision Sciences Institute, Larry has served as council coordinator, publications committee chair, track chair, vice-president, board member, executive committee member, doctoral consortium coordinator, and president. He was elected a Fellow of the Institute in 1987 and earned the Distinguished Service Award in 1996. He has been a frequent reviewer, discussant, and session chair for several other professional organizations.
Larry’s areas of particular expertise are service processes, operations strategy, production and inventory systems, forecasting, multistage manufacturing, and layout. An active researcher, Larry’s publications have appeared in such journals as Decision Sciences, Journal of Operations Management, Production and Operations Management, Harvard Business Review,and Management Science. He has served in various editorial capacities for several journals.
LEE J. KRAJEWSKI is Professor Emeritus at the Ohio State University and Professor Emeritus at the University of Notre Dame. While at the Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for four years. In addition, he received the National President’s Award and the National Award of Merit of the American Production and Inventory Control Society. He served as president of the Decision Sciences Institute and was elected a Fellow of the Institute in 1988. He received the Distinguished Service Award in 2003.
Lee received his Ph.D. from the University of Wisconsin. Over the years, he has designed and taught courses at both graduate and undergraduate levels on topics such as operations strategy, introduction to operations management, operations design, project management, and manufacturing planning and control systems.
Lee served as the editor of Decision Sciences, was the founding editor of the Journal of Operations Management, and has served on several editorial boards. Widely published himself, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of Operations Management, Management Science, Production and Operations Management, International Journal of Production Research, Harvard Business Review,and Interfaces, to name just a few.
MANOJ K. MALHOTRA is the Jeff B. Bates Professor and Chairman of the Management Science Department at the Moore School of Business, University of South Carolina (USC), Columbia. He holds an engineering undergraduate degree from the Indian Institute of Technology (IIT) Kanpur, India, and a Ph.D. in operations management from the Ohio State University. He is certified as a Fellow of the American Production and Inventory Management Society (CFPIM), and has conducted seminars and consulted with John Deere, Metso Corporation, Phelps Dodge, Sonoco, UCB Chemicals, Milliken, and Verizon, among others. Manoj has won several teaching awards, including the Michael J. Mungo Outstanding Graduate Teaching Award in 2006 from the University of South Carolina and the Alfred G. Smith Jr. Excellence in Teaching Award in 1995 from the Moore School of Business.
Manoj’s research has thematically focused on the deployment of flexible resources in manufacturing and service firms, and on the interface between operations and supply chain management and other functional areas of business. His work on these and related issues has been published in refereed journals, such as
Decision Sciences, European Journal of Operational Research, IIE Transactions,
International Journal of Production Research, Journal of Operations Management, OMEGA,and
Production and Operations Management. Manoj is currently an associate editor of
Decision Sciences and
Journal of Operations Management.
ROBERT D. KLASSEN is an Associate Dean and Professor of Operations Management and holds the Magna International Inc. Chair in Business Administration at the Richard Ivey School of Business, University of Western Ontario. He earnedHe also holds the Magna International Inc. Chair in Business Administration. Before earning his doctorate degree from the University of North Carolina at Chapel Hill. He has also, Rob worked as an environmental engineer in the steel industry, following earlier experience in the consumer products and petroleum sectors.
Since joining Ivey in 1995, Robert has enjoyed teaching students at all levels, including undergraduate, MBA, executive MBA, and doctoral students. He has developed and delivered courses in operations management, operations strategy, service management, management of technology, and most recently, sustainable development.
Robert has also written more than twothree dozen teaching cases to help students bridge from research to teaching, concept to application, and theory to practice. His research interests focus on exploring the challenges for and linkages between supply chain management and the natural environment, encompassing both better process design and management practices. His research has been published in Management Science, Journal of Operations Management, Academy of Management Journal, and Production and Operations Management, Manufacturing & Services Operations Management,and Decision Sciences,among others. He has also served as the chair of the operations management division of the Academy of Management, and currently serves as an associate editor for the Journal of Operations Management and Production and Operations Management, as well as on the editorial boards of several other journals..
