Foundations of Service Level Management
Language: English
Published by Sams Publishing, 2000
- Softcover
- Used
Seller: More Than Words, Waltham, MA, U.S.A.More Than Words
AbeBooks seller since November 30, 2010
Condition: Used - Good
US$ 1.75
Quantity: 1 available
Add to basketItem description from seller
A sound copy with only light wear. Overall a solid copy at a great price.
Seller Inventory # BOS-B-10c-02193
- Title
- Foundations of Service Level Management
- Author
- Sturm, Rick
- Publisher
- Sams Publishing
- Publication year
- 2000
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0672317435
- ISBN 13
- 9780672317439
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/
"Synopsis" may belong to another edition of this title.
About the Author
Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.
"About the title" may belong to another edition of this title.
More Than Words
Waltham, MA, U.S.A.
AbeBooks seller since November 30, 2010
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 3.99 | US$ 6.99 |
Payment methods
Store description
More Than Words (MTW) is a social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business, café, and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.
Seller's business information
More Than Words
376 Moody Street
Waltham, MA U.S.A. 02453
Terms of sale
We guarantee the condition of every book as it¿s described on the Abebooks web sites. If you¿re dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn¿t arrived, you¿re eligible for a refund within 30 days of the estimated delivery date. If you¿ve changed your mind about a book that you¿ve ordered, please use the Ask bookseller a question link to contact us and we¿ll respond within 2 business days.
Shipping terms
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.