The Four Conversations: Daily Communication That Gets Results

Jeffrey Ford; Laurie Ford

ISBN 10: 1576759202 / ISBN 13: 9781576759202

Published by Berrett-Koehler Publishers, 2009

About this Item

Item may have minor cosmetic defects such as marks, wears, cuts, bends, or crushes on the cover, spine, pages, or dust cover. Dust cover is intact and pages are clean and not marred by notes. Item may contain remainder marks on outside edges. Item may be missing bundled media.

Seller Inventory # MINV.1576759202.LN

Bibliographic Details

• Title: The Four Conversations: Daily Communication That Gets Results
• Publisher: Berrett-Koehler Publishers
• Publication Date: 2009
• Language: English
• ISBN 10: 1576759202
• ISBN 13: 9781576759202
• Binding: Soft cover
• Condition: like_new

About this title

Synopsis

Talk is powerful. And it isn’t just ‘difficult’ conversations that matter— the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors’ firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done: initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time—plan and start each one well, finish every one effectively—and extraordinary things can happen.

About the Author

Jeffrey Ford is associate professor of management in the Fisher College of Business at the Ohio State University in Columbus.
Laurie Ford is a consultant to managers and executives in business, government agencies, and associations on organization redesign and change implementation.