Frameworks for IT Management: An Introduction (ITSM Library)

ISBN 10: 9077212906 / ISBN 13: 9789077212905

Published by Van Haren, 2006

About this Item

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Bibliographic Details

• Title: Frameworks for IT Management: An Introduction (ITSM Library)
• Publisher: Van Haren
• Publication Date: 2006
• Language: English
• ISBN 10: 9077212906
• ISBN 13: 9789077212905
• Binding: paperback
• Condition: Good

About this title

Synopsis

This publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics.A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.

This title contains descriptions of frameworks: AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL(R), ITS-CMM, PMBoK, PRINCE2(R), M_o_R(R), MSP, Six Sigma, TickIT, and TQM.