The Fred Factor: Every Person's Guide to Making the Ordinary Extraordinary!

You can learn a lot from a mailman! Let Mark Sanborn, internationally acclaimed author and speaker, introduce you to Fred the postman and his remarkable way of making the ordinary extraordinary!

Everyone makes a difference. The only question at the end of the day is, What kind of difference did you make?

Everything is built on relationships. It is the humanness that makes a business great, not the businessness.

You must continually create value for others, and it doesn’t have to cost a penny. You can replace money with imagination. The object is to outthink your competition rather than to outspend them.

You can reinvent yourself regularly. No matter where you live, what job you hold, or what industry you work in, you wake up every morning with a blank slate and you can make your business and your life anything you choose!

Mark's client list includes Exxon, Airtouch Cellular, BMW Financial, Mortons of Chicago, New York Life, Price Costco, ServiceMaster, and Hewlett Packard.

"Presentations" magazine featured Mark in 1995 as one of five "Masters of the Microphone." Mark holds the Certified Speaking Professional designation and is one of the youngest speakers ever inducted into the Speaker Hall of Fame. He is also a member of the exclusive Speakers Roundtable, a group of twenty of the world's top speakers.

Mark is also the author or coauthor of nine books, including "Teambuilt: Making Teamwork Work," "Sanborn On Success," "Best Practices In Customer Service," and "Meditations for the Road Warrior." He has created and appeared in twenty videos and numerous audio training programs. And he's a founding professor of MentorU.com, an Internet-based knowledge transfer company.