F* Your Friction: What to Say and Do When Systems and People Steal Your Time and Money

You're not crazy. You're not lazy. You're being robbed.

The phone trees. The doom-loop apps. The subscriptions you can't cancel. The forms that exist for no reason. The "updates" that break everything that worked.

This isn't bad design. It's the business model. It's built on purpose, to steal your time, drain your money, and wreck your sanity one polite little obstacle at a time.

And the receipts are real. In 2024, consumer protection agencies from 26 countries, including the FTC, reviewed 642 subscription websites and apps. Nearly 76% used at least one possible dark pattern. Nearly 67% used more than one.

In F* YOUR FRICTION, Second City-trained improviser and keynote speaker Mitch Mitchem, who has given more than 4,000 presentations in 12 countries, shows you what to say and do when systems and people steal your time and money, and exactly how to fight back.

This book is your weapon. Inside, you'll get:

The Grandfather Test. Five questions, thirty seconds, that cut through any corporate lie.

Fix It or F* It. The decision framework that ends paralysis in ten seconds flat.

The Six Friction Identifiers. How to spot the moment a company has quietly assigned you their job.

The AI Friction Killer. Use intelligent technology without surrendering the human element.

The Reclaim. How to take back the hours, days, and years they've already stolen from you.

By the last page, you won't just be aware of friction. You'll be a trained, unapologetic Friction Fighter.

Once you see it, you can't unsee it.