Frictionless Despair: Customer Experience Engineering and the Erasure of Brand Loyalty | How Transactional Friction Manipulation Drives Consumer Retention Through Emotional Engagement Protocols and Experiential Catalysts.DE

Adam Mora

ISBN 10: 3565559349 / ISBN 13: 9783565559343

Published by epubli, 2026

About this Item

Frictionless Despair: Customer Experience Engineering and the Erasure of Brand Loyalty | How Transactional Friction Manipulation Drives Consumer Retention Through Emotional Engagement Protocols and Experiential [.] | Adam Mora | Taschenbuch | Englisch | epubli | EAN 9783565559343 | Verantwortliche Person für die EU: Neopubli GmbH (Imprint: epubli), Köpenicker Str. 154a, 10997 Berlin, produktsicherheit[at]epubli[dot]com | Anbieter: preigu.

Seller Inventory # 135965865

Bibliographic Details

• Title: Frictionless Despair: Customer Experience Engineering and the Erasure of Brand Loyalty | How Transactional Friction Manipulation Drives Consumer Retention Through Emotional Engagement Protocols and Experiential Catalysts.DE
• Publisher: epubli
• Publication Date: 2026
• Language: English
• ISBN 10: 3565559349
• ISBN 13: 9783565559343
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 7W x 210H x 297D millimeters 7 millimeters width by 210 millimeters height by 297 millimeters depth
• Weight: 299 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Global e-commerce brands are aggressively optimizing themselves into absolute cultural irrelevance. In the pursuit of maximizing conversion metrics, design teams have systematically removed every ounce of human effort, resistance, and friction from the purchasing environment. They celebrate record-breaking transaction speeds while wondering why their consumer base deserts them for competitors the instant prices fluctuate by a single penny. The contrarian paradox is that absolute convenience destroys emotional investment. The human brain is neurochemically incapable of forming deep memory traces or psychological attachment to transactions that require zero cognitive presence. When you engineer a buying process to be completely effortless, you erase the very psychological markers that forge authentic brand loyalty. Frictionless Despair breaks down the counter-intuitive science of strategic friction architecture. This volume details how adding intentional, high-value friction points back into the consumer lifecycle triggers powerful dopamine drops and long-term community alignment. Learn to shift from transactional efficiency to psychological ownership. Stop building forgettable automated shopping funnels that kill consumer retention. Apply this provocative behavioral economics framework immediately to structurally transform your digital interfaces, build unshakeable customer relationships, and insulate your enterprise margins.