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The Front-Line Leader: Building a High-Performance Organization from the Ground Up

Chris Van Gorder

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ISBN 10: 1118933346 / ISBN 13: 9781118933343
Published by Jossey-Bass, 2014
New Condition: New Hardcover
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Title: The Front-Line Leader: Building a ...

Publisher: Jossey-Bass

Publication Date: 2014

Binding: Hardcover

Book Condition:New

Edition: 1.

About this title


Real leadership that leads to high engagement, higherperformance, and a culture of accountability

As president and CEO of Scripps Health, one of America's mostprestigious health systems, Chris Van Gorder presided over adramatic turnaround, catapulting Scripps from near bankruptcy to adominant market position. While hospitals and health systemsnationwide have laid people off or are closing their doors, Scrippsis financially healthy, has added thousands of employees (even witha no-layoff philosophy), and has developed a reputation as a topemployer. What are the secrets to this remarkable story?

In The Front-Line Leader, Chris Van Gorder candidlyshares his own incredible story, from police officer to CEO, andthe leadership philosophy that drives all of his decisions andactions: people come first. Van Gorder began his unlikely career asa California police officer, which deeply instilled in him a senseof social responsibility, honesty, and public service. After beinginjured on the job and taking an early retirement, Van Gorder hadto reinvent himself, taking a job as a hospital security director,a job that would change his life. Through hard work anddetermination, he rose to executive ranks, eventually becoming CEOof Scripps. But he never forgot his own roots and powerful workethic, or the time when he was a security officer and a CEO wouldnot make eye contact with him.

Van Gorder leads from the front lines, making it a priority toknow his employees and customers at every level. His values learnedon the force—protecting the community, educating citizens,developing caring relationships, and ultimately doing the rightthing—shape his approach to business. As much as companiestalk about accountability, managers seldom understand whatpractical steps to take to achieve an ethic of service that makesaccountability meaningful. The Front-Line Leader outlinesspecific tactics and steps anyone can use starting today to takeresponsibility, inspire others, and achieve breakout results fortheir organizations. Van Gorder reveals how a no-layoff philosophyled to higher accountability, how his own attention to seeminglyminor details spurred larger change, and how his own high standardsfor himself and his team improved morale and productivity.

From general strategy to the tiny, everyday steps leaders cantake to create the kind of culture and accountability thattranslates into major competitive advantage, The Front-LineLeader charts a path to better leadership and a more engaged,higher-performing organization.

From the Back Cover:


"In The Front-Line Leader, Chris Van Gorder puts forth aheartfelt and practical tenet: leadership is not just about valuingyour people; it's about building and nurturing relationships up,down, and across the organization. Through a series of stories andanecdotes, Chris demonstrates that relationships thrive onproximity, openness, and even personal vulnerability. Chris'sexperiences, from the basement to the boardroom, provide an actionplan that should be part of every executive's commitment to thosewhom we ask to join us on the journey."
—Richard Umbdenstock, president and CEO, AmericanHospital Association

"Chris Van Gorder reminds us that the old-fashioned basicsmatter. In his well-told guide, Chris takes us on a journey ofsharing authentic emotional connections with all of our workers,from the basement to the boardroom, in order to rally people aroundshared goals. The Front-Line Leader also focuses on howasking the right questions can prevent disabling measures that arenot only unnecessary but hurtful to people and mission. Chris'spassionate story adds value to anyone seeking to better anorganization's success and performance."
—Susan Davis, congresswoman, California 53rdCongressional District

"Some leaders are full of theory and rhetoric. Chris Van Gorderis the kind of leader who leads through action. His leadershipphilosophy of serving others is proven through genuine actionsevery day. I recommend The Front-Line Leader to anyonelooking for actionable examples of how to be a better leader andbuild a better organization."
—Tom Garfinkel, president and CEO, Miami Dolphins

"This is the best book on how to create a great workplace I'veread in years. Every page of The Front-Line Leader is loadedwith practical insights that anyone who manages people will finduseful. It's an inspiring story as well. Chris Van Gorder tells howa former street cop helped transform a failing health system into athriving business with an empowered workforce. Highlyrecommended."
—Robert Levering, cofounder, Great Place to Work®Institute; coauthor, the Fortune "100 Best Companies to WorkFor Annual List"

"In The Front-Line Leader, Chris Van Gorder vividlyrecounts the events that changed his life, influenced his career,and defined who he is today. As busy as he is, Chris has never lostsight of the importance of individual engagement. By focusing onwhat truly matters, he has enjoyed tremendous success throughout animpressive career, and his accomplishments transcend his role asCEO for Scripps Health. The Front-Line Leader is not only anenjoyable read but a practical guide to success for leaders at alllevels."
—Joe Greskoviak, president and chief operating officer,Press Ganey

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